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Lesson: Does your company "Throw it Back to the Client?"
I would normally ask- "Has this ever happened to you?", but this happens to EVERYONE. You call a company, usually trying to resolve a...
Lesson: Start calling it "Client Feedback", not "Customer Complaint"
When someone you like tells you something you can do better, we call it "feedback", but if someone we don't like does the same...
Lesson: "How can I help you?" The question you NEVER ask twice.
Has this ever happened to you? You're the customer. You're frustrated, angry, and busy. You call Customer Service and after being asked...
Lesson: "Where does your paycheck come from?"
It seems like a pretty straightforward question- "Who funds your paycheck?" Whenever I have had an issue with a team member who is not...
What to expect
I will update my blog with thoughts and ideas related to the three key components of my consulting practice- Creating Future Leaders,...
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